Customer Service

Mako guarantees everything we make.

Returns Under Warranty: If your Mako product breaks with normal use under our limited lifetime warranty, you may return it for repair or replacement.

When shipping, please include a copy of your proof of purchase.

Please note that the Mako Consumer Service Division is set up primarily to service broken products under warranty for individual consumers. If you are inquiring about service on behalf of a business that distributes Mako products, please contact your sales representative for vendor specific information.

Ship via a traceable method to:
Filament Brands
2220 Entrada Del Sol
Suite A
Las Cruces, NM 88001

For returns outside of the Contiguous U.S. please contact consumer service for shipping charges that apply.

Refund/Return policy: Mako will accept returns within 30 days of the original purchase if the Mako Product was purchased directly from All bundled items must be returned with all components for a refund. If the Mako product was purchased from a retailer or other reseller of Mako Products, then you must return the Mako Product to such retailer/reseller, in which case your return will be covered by the return/refund policy of that retailer/reseller. If the item was purchased directly from and you would like to proceed with a refund, please contact Consumer Service by phone Toll Free 1-866-843-3905 with your original order number and payment information. Accordingly, please have this information readily available. Mako will verify that your return is being made during the applicable 30-day return period. Once your order has been verified, you will receive an e-mail which will include your RGA number & instructions for the return along with the return label. Shipping & Handling costs will not be refunded however Mako will pay the freight to get the product returned for a refund. For approved returns, Mako will refund to you the purchase price you paid for the returned Mako Product. Refunds will be issued in the form of a credit to the Credit Card you used for the original purchase, less Shipping & Handling charges. Please allow 5-7 business days after receipt of your return for your credit to be reflected on your credit card statement.

If you have any questions please contact Consumer Service or 1-866-843-3905.


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